Refund Policy
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping fees are non-refundable.
There is no refund for shipping fees. In the case of returns originating from the EU, there is a $20 return shipping fee and $30 for all other countries.
These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage meaning unworn and unused
- Items must be in all original packaging (tags, box, and pouch included)
- You’ll also need the receipt or proof of purchase.
All below items are non-returnable:
- Personalised & custom orders
- Gift cards
- Engraved and monogrammed products
To start a return, you can contact us at afthonia@naureenfariza.com. Please note that returns will need to be mailed to the following address:
L1S 7S5
AJAX, ON
CANADA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at afthonia@naureenfariza.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at afthonia@naureenfariza.com
